🔒 Privacy Policy

Shivjee Sah Saw Mill - Serving since 35 years.

Effective Date: December 3, 2025

Welcome to **Shivjee Sah Saw Mill** ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical locations or use our services related to **wood timber, ply furniture, sanitaryware, hardware, and furnishing items.**

1. Information We Collect

We may collect personal information about you from various sources, primarily when you make inquiries or place orders for our products.

• 1.1. Personal Identifiers: Name, physical address, email address, phone number, and GSTIN (if applicable for business transactions).
• 1.2. Financial Data: Payment details are collected only for order processing. Sensitive payment card information is handled by secure third-party payment processors and **we do not store this data.**
• 1.3. Commercial Information: Records of products purchased (e.g., type of wood timber, specific furniture piece, sanitaryware models), order history, and transaction details.
• 1.4. In-Store/Site Data: Information related to measurements, site specifications, or design preferences provided for custom furniture or project needs.

2. How We Use Your Information

We use the information we collect for the following essential business purposes:

• 2.1. Order Fulfillment: To process, confirm, and arrange the specialized delivery and logistics of bulky items like timber, furniture, and sanitaryware.
• 2.2. Customer Service: To communicate with you regarding your orders, provide quotes, and address any product quality or warranty concerns.
• 2.3. Internal Operations: For internal record-keeping, billing, accounting, and to improve our stock and product range based on customer demand.
• 2.4. Legal Compliance: To comply with applicable tax laws and local regulations related to the sale and movement of goods.

3. Disclosure of Your Information

We share your information only when necessary to conduct our business or as required by law:

• 3.1. Delivery & Logistics Partners: Sharing name, address, and phone number with third-party transport or courier services for the successful delivery of your purchases.
• 3.2. Legal Requirements: When compelled by a court order, subpoena, or to cooperate with regulatory authorities.
• 3.3. Payment Processors: Sharing necessary financial data with secure, accredited payment gateways to complete transactions.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, we cannot guarantee that the internet or physical storage methods are 100% secure.

5. Your Rights

You have the right to request access to the personal data we hold about you and to request correction of any incorrect or incomplete information. Please contact us directly to exercise these rights.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

This Privacy Policy may be updated periodically. The latest version will always be posted here.